Frequently Asked Questions
FAQs for Product: ASUS UX21E-KX007V Zenbook - Intel Core i3, 11.6" LED
1. Computer shopping is confusing. How do I know what to buy? (Posted: 15th Oct, 2012)
2. What kind of laptop is right for me? (Posted: 15th Oct, 2012)
3. What CPU should I look for? (Posted: 15th Oct, 2012)
4. What is the difference between Global and Local Warranty? (Posted: 19th Oct, 2012)
5. What are the locations of ASUS service centres in Australia? (Posted: 19th Oct, 2012)
6. How Do I Restore my Laptop to Factory settings? (Posted: 19th Oct, 2012)
7. How to Make Sure Your Laptop Is Virus Free? (Posted: 19th Oct, 2012)
8. No sound in Windows? (Posted: 19th Oct, 2012)
9. What is DOA? (Posted: 7th Nov, 2012)
10. Can I have the laptop upgraded before shipping? (Posted: 25th Jan, 2013)


Frequently Asked Questions
Questions & Answers For: ASUS UX21E-KX007V Zenbook - Intel Core i3, 11.6" LED
Q. Computer shopping is confusing. How do I know what to buy? (Posted: 15th Oct, 2012)
A. We suggest that you figure out first for what purpose are you going to use the device so that we can give appropriate product for your need.
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Q. What kind of laptop is right for me? (Posted: 15th Oct, 2012)
A. The student
What to look for: At least 1GB of RAM; 160GB or larger HDD; 13-inch or smaller display.

The business traveler
What to look for: 2GB to 4GB of RAM; 160GB or larger HDD; 12- to 15-inch display; Windows Vista Professional or Windows 7 Professional; mobile broadband modem.

The photographer and/or videographer
What to look for: 4GB-8GB of RAM; 320GB or larger 7,200rpm HDD; 17-inch or larger display.

The gamer
What to look for: 4GB to 8GB of RAM; 320GB or larger 7,200rpm HDD; 17-inch or larger display; discrete graphics GPU.

The home user
What to look for: 2GB to 4GB of RAM; 250GB or larger HDD; 14- to 16-inch display; DVD burning optical drive.
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Q. What CPU should I look for? (Posted: 15th Oct, 2012)
A. The single most important component in your laptop is its central processing unit, or CPU. Essentially the brain of a computer, this processor has a huge impact on what applications you can run, how smoothly they run, and how many you can run at the same time.

Intel
Core i7: Intel's newest line of mobile CPUs adopts the high-end graphics/gaming performance of the desktop Core i7 line, and is expressly for those who want top-end power--namely, hard-core gamers and those who prefer desktop-level graphics processing power. The Core i7 Mobile series has better power management than its desktop cousins, but they still draw more power than other laptop CPUs, and will generally be found only in larger desktop replacement laptops.

Core 2 Duo: This is Intel's ubiquitous mainstream processor, which comes in a variety of designs based on processor speed and manufacturing size. A newer line of Core 2 Duo CULVs (consumer ultralow-voltage processors) have slightly slower performance, but allow for longer battery life, and are showing up in new ultrathin laptops, where space, cooling, and battery life are key issues.

Atom: Intel's entry-level single-core processors are found primarily in the popular Netbook category. Their limited performance is best for simple, single-task computing such as e-mail, basic Web browsing, and office document work. They're fine for low-expectation budget computers, but are unable to play most games or HD video. Common Atom chips include the N270 and the N280, and you should generally avoid the slower Z-series Atoms, intended more for handheld mobile devices than laptops. Revisions to the Atom line are due in early 2010.

Also from Intel
Core 2 Quad: As the name implies, these are four-core processors that excel at multitasking and computing that requires running multiple apps at once.

Core 2 Solo: Some of Intel's ultralow-voltage processors (ULVs) still have only a single core. These sit somewhere between the Atom and the dual-core ULV CPUs. They're often seen in ultraportable laptops that aim for small sizes and good battery life but leave our mainstream features such as optical drives. While these chips are a small performance step up from the Atom, the price premium asked for them makes us suggest holding out for a dual-core ULV processor.

Pentium Dual-Core: Multicore CPUs that don't qualify for the Core 2 Duo tag are marketed as Pentium Dual-Core. We've seen these in very inexpensive mainstream laptops, and they're a good value if you need a dual-core 14- or 15-inch laptop for less than $600.

Celeron: There are still a handful of Celeron processors available in the least-expensive mainstream laptops. As trading up to a Pentium Dual-Core laptop can be as little as $50 more, we suggest avoiding Celeron CPUs.

AMD
AMD Athlon X2 Dual-Core: AMD's alternative to Intel's Core 2 Duo processor amounts to an affordable budget alternative in mainstream laptops, but we've found that Intel CPUs consistently perform better in similarly priced systems. This has not always been the case, and these two companies have swapped the top performance spot more than once over the years.

AMD Athlon Neo: Found in thin-and-light notebooks and Netbooks, the Neo is one of AMD's newer processors. It favors long battery life and low power consumption, similar to Intel's Atom processor. Unfortunately, the systems we've seen with the single-core Neo have been more expensive than Atom Netbooks, with very little performance boost. The new X2 version of the Neo is a dual-core part, and has some potential.

AMD Turion X2: This is AMD's low-power-consumption version of its mainstream laptop CPU.

VIA
Via Nano: A third low-power processor option for Netbooks, the Nano is from chipmaker Via. The handful of Netbooks we've seen with Nano offer similar-to-better performance than the Intel Atom, and Via says this CPU is eventually destined for a wider range of products than just Netbooks.
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Q. What is the difference between Global and Local Warranty? (Posted: 19th Oct, 2012)
A. Global: Your computer can be handled worldwide by any ASUS service center.

Local: Your computer can be handled by ASUS service center within Australia
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Q. What are the locations of ASUS service centres in Australia? (Posted: 19th Oct, 2012)
A. Technical support line for ASUS Notebook, Eee Family and Tablet devices only - 1300 278 788
Operating hours: Monday to Friday: 9am - 6pm (Sydney Time)
(Excludes NSW public holidays)

Technical support line for ASUS Wireless products - 0800 278 788
Operating hours: Monday to Friday: 10am - 10pm (Sydney Time)
(Excludes NSW public holidays)


Sydney

Address:
Suite 1, Unit 12, Gateway Business Park, 63-79 Parramatta Road, Silverwater, NSW 2128
(Trading Hours: Monday to Friday 9AM to 6PM Except NSW public holidays.)


Brisbane

Address:
Unit 3, 544 Kessels Road MacGregor QLD 4109
(Trading Hours: Monday to Friday 9AM to 6PM Except QLD public holidays.)

Melbourne

Address:
Suite 114, 63-85 Turner Street, Port Melbourne, VIC 3207
(Trading Hours: Monday to Friday 9AM to 6PM Except VIC public holidays.)


Perth

Address:
Shop7, 11-13 Marchant Way, Morley, WA 6062
(Trading Hours: Monday to Friday 9AM to 6PM Except WA public holidays.)

Link: http://www.asus.com.au/Static_WebPage/Service_Centre/
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Q. How Do I Restore my Laptop to Factory settings? (Posted: 19th Oct, 2012)
A. WARNING: Restoring your computer to factory settings will erase all personal data in the drive that you will choose. Proceed with extra caution.

1) Press the power button (make sure the computer is off first)
2) Keep tapping the F9 button (located at the upper middle part of the keyboard) until you see Asus Preload Wizard.
*if it doesn't load the wizard: repeat steps 1 and 2
3) Click on next
4) Choose the type of recovery you want:
a. Recover Windows to first partition only
b. Recover Windows to entire HD
c. Recover Windows to entire HD with two partitions

It would take 45mins to an hour. Make sure you have enough battery or plugged the power lead for safety measure.
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Q. How to Make Sure Your Laptop Is Virus Free? (Posted: 19th Oct, 2012)
A. Computer viruses can slow down a laptop's performance, cause multiple pop-up ads to appear and steal personal information such as bank account numbers and security passwords. Viruses can be spread over WiFi networks as well, requiring diligence from WiFi users, many of whom use laptops. Ensuring that your laptop remains virus-free requires regular maintenance and safe Internet habits.

1. Avoid opening e-mail attachments. Attachments are one of the most common ways for viruses to be spread so you should only open one if you are expecting it and know its contents.

2. Avoid websites known for spreading malicious software. Pornography sites and peer-to-peer networks are known for having many different varieties of viruses that can harm your laptop. Peer-to-peer networks are sites that connect your computer to files on other computers worldwide, either through a download or a bit-torrent system, for the purpose of file sharing. Many viruses can be spread through this process disguised as something else.

3. Keep your firewall active. A firewall is a security program that monitors the network activity of the computer and blocks suspected malware programs from accessing the system. Most laptops come with a standard firewall program. Check your Control Panel if you have a PC or System Preferences if your have a Mac and you'll see a "Security Options" tab that will show if you have a firewall installed and if it is working.

4. Install an antivirus program on your laptop if you don't have one already. There are a number of free programs available such as AVG Antivirus and Avira that provide virus protection.

5. Update your antivirus software regularly to ensure you have the most up-to-date virus definitions. Virus definitions are descriptions of the latest viruses and how they function, which gives the scanner a blueprint of what to look for when scanning.

6. Scan your computer for viruses at least once a week to locate and capture and possible virus files before they can spread and damage your system.

7. Update your Web browser regularly to make sure any discovered security flaws are repaired.

8. Notice any behavior variations in your system. If your laptop's performance slows down, pop-up ads start appearing or any other unusual behavior starts occurring, perform a virus scan and if it doesn't solve the problem. have your computer serviced by a virus specialist.

Resource link: http://www.ehow.com/how_6808756_make-sure-laptop-virus.html
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Q. No sound in Windows? (Posted: 19th Oct, 2012)
A. Please use this link:
http://windows.microsoft.com/en-US/windows/help/no-sound-in-windows
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Q. What is DOA? (Posted: 7th Nov, 2012)
A. DOA ( Dead On Arrival) Now this doesn't necessarily mean that it has to be in a state of totally dead out of the box but basically it means that the unit is clearly faulty out of the box (no use) - i.e. doesn't power on, can't detect hdd - something that is clearly a hardware fault and not caused by software or improper use from the customer.
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Q. Can I have the laptop upgraded before shipping? (Posted: 25th Jan, 2013)
A. Yes. Most of these laptops can be upgraded. Additional charges for the upgrade will be added to the current price of the product.
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